PayPal Admits Acquired Company TIO Networks Suffered Major Breach

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More than 370,000 Duke Energy customers may have had their information hacked.

Ryan Mosier said a vendor who owns one of the networks Duke Energy uses to process customer payments in walk-in locations announced on December 1 that they had identified a potential breach that exposed approximately 1.6 million of their customers, including 374,000 Duke Energy customers.

The possible compromise of info affects the customers of any company that uses the Global Express network for payment processing, officials said. The Vancouver, Canada-based company's customer base is mostly in the US.

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As PayPal said in November, when it suspended TIO operations, its investigation turned up unauthorized access at locations that stored personal information of some of TIO's customers and customers of TIO billers.

Now the ongoing investigation has identified evidence of unauthorised access to the platform's network.

"At this point, TIO can not provide a timeline for restoring bill payment services, and continues to recommend that you contact your biller to identify alternative ways to pay your bills", TIO Networks says.

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PayPal recently suspended TIO Networks' operations as it found the latter's platform not compatible with its information security standards. PayPal said it was looking into the vulnerabilities at TIO and discovered that users' information may have been compromised.

TIO has also begun working with the companies it services to notify potentially affected individuals, and PayPal is working with an unnamed consumer credit reporting agency to provide free credit monitoring memberships. "We sincerely apologise for any inconvenience caused to you by the disruption of TIO's service".

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