HP to offer replacement for 50000 faulty laptop batteries


Late last week, the U.S. Consumer Product Safety Commission announced that HP Development Company, a subsidiary of Hewlett Packard, would be recalling the lithium-ion batteries found in HP Notebook computers and mobile workstations.

The lithium-ion batteries for were shipped or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. These batteries are used inside various Envy, ProBook and ZBook notebooks over the past two years due to fire and burn hazards.

In many cases customers won't be able to replace the batteries themselves since the power cells are internal, so HP is covering the cost of installing a replacement via an authorized technician.

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The recalled batteries were sold at Best Buy and other stores and authorized dealers nationwide and online at www.Amazon.com, www.hp.com and other websites. Here it is worth noting that back in 2017 January, HP had recalled 101,000 laptop batteries over fire concerns. If a user is unsure as to whether their device is affected, the company is providing a downloadable utility that will check to see if their device contains a recalled battery.

The voluntary safety recall was initiated this month, with HP offering replacements for affected units. During the reboot process, an option will be presented to enable Battery Safety Mode. The Battery Safe Mode is applicable to only those products that are affected by this recall.

HP says it "strongly recommends" using this mode if your laptop or mobile workstation is affected.

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The recall comes almost a year after HP recalled over 100,000 laptop batteries due to overheating issues and fire risks, expanding an earlier recall from June 2016 when 41,000 units were recalled. This places the system in Battery Safety Mode, which allows the computer to be used by plugging it in.

If you want to check whether your HP laptop battery is affected, you can find out by visiting HP's website.

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