Operator gets jail time for hanging up on emergency calls


Creshanda Williams, 44, was sentenced to 10 days in jail and 18 months probation after a jury found her guilty of hanging up on Texas residents attempting to call 911.

Williams had worked at the Houston Emergency Center for about 18 months, ending in 2016.

The call, the man said, was dropped after a few seconds.

The Houston Emergency Center targeted Williams after performing routine monthly audits of 911 calls and noticing a high volume of Williams' calls lasted less than 20 seconds, known as "short calls", the Chronicle said.

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In addition to jail time and probation, Williams was ordered to take a decision-making class and write a letter of apology.

"The citizens of Harris County rely on 911 operators to dispatch help in their time of need", Harris County prosecutor Lauren Reeder said, via the Houston Chronicle.

Court documents also highlighted one incident in 2016 with a caller named Jim Moten.

The Harris County deputies arrested Williams and charged her with interference with emergency phone calls.

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Prosecutors revealed that among the calls ignored by Williams were two potentially fatal - a violent robber and a street race in an area where several persons lost their lives over the past year. The investigation found recordings of short calls, from reports of robberies to homicides to speeding vehicles, that were connected with Williams hanging up on the caller, per KPRC-TV.

A Harris County Sheriff's Office spokesperson declared that public servants like Williams should be criminally liable if they deliberately tamper with emergency services.

The engineer was forced to call back, and by the time responders arrived the clerk had died. "For real", and hung up, according to news sources.

If you can't handle taking calls, don't work at a call center. In my opinion, this emergency center probably does have a problem if someone can just hang up on THOUSANDS of people and go unnoticed.

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